Terms and Conditions
Terms and Conditions
The following terms and conditions apply to all transactions with Chatsworth Print Services.
The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and we have the right to refuse at our discretion to supply any goods ordered by you.
Our failure to insist upon strict performance of any provision of these Terms and Conditions, shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
Supplied Customer Artwork in ‘Print-Ready’ format
All artwork supplied by customers must be supplied in CMYK format. Chatsworth Print Services cannot be responsible for any colour shift that may occur when converting from RGB to CMYK.
All artwork must be supplied as 300dpi Hi-Res PDF’s. Chatsworth Print Services is not responsible for images that may print blurred or pixelated due to customer supplied artwork if its less than 300dpi. We require 3mm bleed on all edges if the document requires this. If you are unsure of the term ‘bleed’ then please call and speak to one of our sales staff. If the artwork supplied is not ‘Print Ready’ then Chatsworth Print Services will contact you in order for you to re-supply or to make amendments and endeavour to get your order into print as soon as possible. In most cases Chatsworth Print Services will amend your artwork for you without charge if it is simple, however we may have to charge for alterations which can’t be rectified quickly – but we will of course advise you of any costs beforehand. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the desired delivery slot.
Any complaints must be made within 24hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint. We have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
Customer must notify Chatsworth Print Services in writing (via email) within 24 hours of delivery of any defects discovered in the finished goods. In order to receive replacements Customer must return 95% of the delivered product within 7 days of delivery. Chatsworth Print services shall not be liable for any costs, expenses incurred by the customer or any other person or 3rd party company arising directly or indirectly out of any print error. In the event that we have printed a document incorrectly and it be found to be our fault then we will supply a full re-print without cost to the customer. If the customer wishes to alter the artwork prior to the re-print then this will be treated as a new order and be consequently charged for.
Quantity Changes to orders
Any changes in quantity ordered must be made in writing via email prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order. We reserve the right to alter the delivery date agreed initially due to our having to potentially order in more materials to achieve a desired larger quantity.
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
We cannot guarantee the paper quality will be exactly the same as previous orders or samples received as our trade printers buy and source our paper from a variety of paper mills and merchants and stock a large number of paper pallets. The trade printers paper cannot be compared like for like to other printers, paper may vary slightly from paper’s smooth, rough, colour, grain etc.
Paper Grams (GSM)
We can not give 100% guarantee of the paper grams (GSM) as our trade printers buy from paper merchant with certificate of paper grams. ( + – ) 5% variation of paper grams (GSM) can happen due to large volume of paper purchase from different merchant.
Every effort will be made to deliver on time, but any delivery day specified is a ‘best endeavour’ and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is dispatched on the day specified for overnight next day delivery. But we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third party delivery companies / couriers. There is a high probability that the delivery times calculated on the website are maintained if orders are received by specified time and are based on customers supplying ‘print ready’ artwork. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the desired delivery slot. Please see Supplied Customer Artwork for further explanation.
Chatsworth Print Services shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control, this includes any delay which may occur through international customs for items being delivered overseas.
Any delivery times given are estimated and might be extended in connection with high volume of orders.
If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address, then its possible that the consignment we be returned back to Chatsworth Print Services. In the event of this happening we will arrange for re-delivery of the consignment to the correct address and charge for the additional delivery cost. If it is possible for the parcel to be intercepted before its returned to Chatsworth Print Services, then we will do our best to get the consignment returned to the local depot and then re-delivered to the new address without any cost. However if the new delivery address does not fall under the delivery area for that depot and needs to be transferred to a different depot for delivery then there will be additional delivery charge.
Order returns, cancellation, refunds.
Due to nature of products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print. In that case, we are entitled to charge 5% of the original order cost plus a £25 administration fee to cover time spent processing the order. If your order is in the process of being checked by our artwork department through our ‘make print ready’ process and you decide to cancel, then due to the costs involved – you will only be entitled to a 50% reimbursement of the initial order cost.
Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default in lieu of any unfulfilled order.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
UK Customers or International
Chatsworthprintservices.co.uk is intended for customers residing in the United Kingdom. We do accept orders from international customers and we do deliver to some European countries. Please contact us to discuss any special requirements you have
Unless under prior credit agreement, all orders must be paid for in advance. Full payment must be received and cleared prior to processing the order. All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency. We are pleased to accept, cheques and Bank Transfers for goods, however all funds must be cleared prior to us commencing any printing.
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
Price Match Guarantee
Only advertised prices are matched. Customers must email us a link to the website containing the product on our competitors site. Offers requiring customers to enter coupon codes, discount vouchers, product bundle pricing or other extra steps are excluded. Our price-match promise does not apply to products and/or goods offered on auction websites. Product must be ‘like for like’, with regards to the size of document, material thickness and finish and offering the same turnaround. Competitor must be a UK based online printing company.The Price Match Promise can only be used by UK customers shipping to a mainland UK delivery address excluding Scottish Highlands. From time to time we maybe able to offer a higher quality material or increased quantity of a different material in order to meet the price match request. Every effort will be made to price match, this will be seen as our best endeavor and we have every intention to do our best to match or beat the price. However all Price Match Promise requests are handled at the sole discretion of Chatsworth Print Services, if we feel that we will be printing at a loss then we reserve the right to decline the request.
Where applicable all prices quoted are subject to VAT at the current rate. If VAT is noticed on your order after the bill has been paid, you as the customer are still liable to pay the VAT in full. We are bound by law to charge VAT according to HM Customs & Excise guidelines.
These Terms and Condition shall be construed in accordance with English Law.